Frequently Asked Questions
Everything you need to know about your daily brew.
How long does it take for my coffee to ship after roasting?
We roast in small batches to ensure maximum freshness. Orders are typically processed and shipped within 24 to 48 hours of roasting.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes, including Drip, Espresso, and French Press.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days for a resolution.
Are your coffee beans ethically sourced?
Yes, we prioritize Fair Trade and Direct Trade relationships to ensure that farmers are paid sustainable wages and that our environmental impact is minimized.
How should I store my coffee to keep it fresh?
We recommend storing your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the flavor profile.
Do you offer subscription services?
Absolutely. You can sign up for a 'Rise Up' subscription to have your favorite blends delivered automatically every 2, 4, or 6 weeks at a discounted rate.